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Frequently Asked Questions (FAQ)

welding icon Product & Service-Related Questions

A1: We supply high-quality welding rods, cutting wheels, and other essential consumables for workshops and fabrication units.

A2: We offer only trusted and tested branded products, ensuring both quality and durability.

A3: Yes, simply message us on WhatsApp with your specific requirement — we try to fulfill custom needs wherever possible.

A4: Currently, we focus on consumables. However, on request, we can also supply select tools based on availability.

A5: Yes, our WhatsApp menu showcase popular items. You can also request our digital catalog anytime.

order icon Ordering & Delivery

A1: Just WhatsApp us! Our simple order system allows you to choose products and confirm quantity in minutes.

A2: We deliver across multiple cities and towns in India. Delivery timelines may vary based on your location.

A3: Usually within 1–3 working days, depending on stock and location.

A4: Yes! Our team can help you set up repeat orders based on your monthly consumption.

A5: You’ll receive an order confirmation on WhatsApp. For tracking, just reply “Track Order” and our team will assist.

order icon Pricing & Payment

A1: Yes. We focus on providing quality at the right price — often more affordable than local dealers.

A2: You can ask on WhatsApp or via call

A3: We accept UPI, bank transfer, and cash on delivery (in selected areas).

A4: Yes, we provide a GST-compliant invoice with every order.

A5: No hidden charges. Delivery or tax-related charges, if any, are transparently shared before confirmation.

support icon Support & Partnership

A1: We’re always available on WhatsApp or you can call us at 9599116787.

A2: Use the “Partner with Us” section on the site or message us directly.

A3: Currently, we work directly with workshops. However, we're open to regional partners — contact us to discuss.

A4: Message us on WhatsApp and we’ll resolve it promptly — customer satisfaction is our priority.

A5: Yes! We appreciate referrals and often reward loyal customers for spreading the word.

return icon Returns & Warranty

A1: Yes, we offer a return or replacement policy if there's a genuine defect in the product.

A2: Please inform us within 24 hours of delivery with product photos for faster resolution.

A3: Consumables typically don’t carry warranty, but we ensure replacement for damaged or incorrect items.

A4: In most cases, we send a replacement. Refunds are processed only when replacement is not possible.

security icon Digital Ordering & Security

A1: Absolutely. Our official number is verified, and we follow secure communication practices.

A2: No. We never share your contact details or purchase history with third parties.

A3: Yes. Your chat on WhatsApp acts as a record. You can also request a monthly purchase summary.

A4: Currently, we operate via WhatsApp.

A5: Always check for our verified business profile and logo. Our number: +91-9599116787.